Return policy

Certainly! Here’s a revised version of your **Return Policy** tailored for **Kingta**:

Return Policy

At Kingta, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, our return policy is here to make the process easy and straightforward.

 Time Frame for Returns
30-Day Return Period:  
You have **30 days** from the date you receive your order to initiate a return. If you're not fully satisfied with your purchase, you can return it within this period for a refund or exchange.

Shipping Costs for Returns  
We offer **free return shipping** on all orders within the United States. If you need to return an item, we will cover the return shipping costs.

Damaged or Defective Items  
We take great pride in the quality of our products. If you receive an item that is damaged or defective, please contact our customer support team within **30 days** of receiving your order. We will assist you with a replacement or refund.

Changing Your Mind  
If you simply change your mind and wish to return your item, you can still do so within **30 days** for a **full refund or exchange**. The item must be **unused, unworn**, and in its **original packaging** with all tags attached.

Eligibility Criteria for Returns  
To be eligible for a return, the item must meet the following conditions:  
- **Unused and unworn**  
- In **original condition**, with all tags still attached  
- Returned in **original packaging**  
- **Proof of purchase** (such as a receipt) is required

How to Initiate a Return  
1. Contact us at **support@kingta.store** to initiate the return process.  
2. Follow the instructions provided by our customer support team.  
3. Return the item to the address given to you upon request.  
**Note:** Unauthorized returns will not be accepted.

Non-Returnable Items  
The following items are not eligible for return:  
- Perishable goods  
- Custom or personalized items  
- Hazardous materials

Exchanges  
To exchange an item, please return the original item and place a new order for the desired product. If you need assistance with this process, feel free to contact us.

European Union Cooling-Off Period  
For orders shipped to the European Union, you have the right to cancel or return your purchase within **14 days** of receipt without needing to provide justification, in accordance with EU consumer protection laws.

 Inspection and Approval  
Once we receive your return, our team will inspect the item and notify you of its approval status. If the return is approved, we will issue a refund to your original payment method. If the return is not approved, we will notify you and arrange for the item to be returned to you.

Customer Support  
If you have any questions or need assistance with the return process, please don’t hesitate to reach out to us at **support@kingta.store**. Our team is here to help you!

FOR MORE INFORMATION:

Trade Name: Kingta
Support: 24/7 
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +44 7380 902129 
Business Mail: support@Kingta.store
Business Address: 105-50 88th Street, Jamaica, New York 11417, United States